If you are not happy with your purchase, kindly email, or contact us +966 56 1444 719 stating your Order Number, with the piece that you would like to return and we will get back to you to accept your return. The piece of jewelry can be refunded within one (1) day of purchase date. We will be happy to change it within 7 days from the date of purchase, provided you have the original invoice and the item is not used.

Any reutrns requested after 7 days will be offered a credit note of one year. Refund may be accepted within one day of the initial purchase date when accompanied by the original sales receipt. Refund will be done once the piece is returned to our HQ. We will refund your money via bank transfer under the initial customer account. This may take 7 up to 14 working days. Client will have to provide his account’s IBAN number.

All merchandise returned for exchange must be in unused, perfect, sale-able condition with original sales receipt and packaging. The customer must bring back the complete product, including the packaging, instructions leaflet (with the warranty certificate on the final page) and the product certificate, or it will not be exchanged.

Any specific, custom made designs requested by the clients, cannot be replaced, refunded and/or exchanged.

The original shipping charges will not be refunded.